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Returns & Delivery Policy

Delivery Policy

Goods will be shipped with 24 business hours via Australia Post and will arrive within 4 business days.

Returns Policy

Waterdale products abides by the Consumer Guarantees, Warranties and Refunds policy of the Australian Competition and Consumer Commission (ACCC). If you have a problem with your order we require you contact us within 7 days of receipt of the order.

Returns and Refunds

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased meet the following criteria:

  • Have a fault that you could not have known about at the time of purchase.
  • Are not the same as the description provided by the salesperson or advertisement.

The refund will be provided once the goods have been returned and inspected.

Waterdale Products will exchange or refund a product that meets the above return and refund requirements. You must return the product in its original condition together with a copy of the proof of purchase.

The manufacturer’s warranty for products will apply.

You are not entitled to a refund when you:

  • Simply change your mind or no longer want the goods;
  • Choose the incorrect size and/or colour;
  • Were responsible for causing the fault or defect.

Waterdale Privacy Policy

This statement applies to the http://waterdaleproducts.com.au/

Collection of Information

It is necessary that we collect personal information about you and your business for the purposes of providing the services offered on this website. You have rights in relation to this information and this document sets out these rights.

What we collect

The Waterdale website collects your name, address, contact details and various other items of information relating to your usage of the site and your other business dealings with the Owner.
What we use it for Your personal information is only used for the purposes of providing the services offered through this website and for the purpose of better marketing the Owners products and services to you and your business.

What we do not use it for

The Owner will not sell your personal information to other parties for their use in their, or others, promotional activities.

Storage of Information

Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.

You have a right to know what information we have
You have a right at any time to request that you be told what personal information that we hold about
you and to request that this information be destroyed.

Cookies

The storing of cookies on your machine is necessary to identify a buyer during a session on this website. These cookies currently expire within 30 minutes, so if no activity (i.e. page loads) occurs within that limit, the cookie is destroyed and a new one created identifying a new session. Previous information is not retained for that new session